100% Digital Service Delivery
Molbik AI operates as a cloud-based SaaS platform. All resources, subscriptions, and AI computing tokens are provisioned electronically. No physical products are shipped.
1. Digital Provisioning & Delivery Timelines
Molbik AI, operated by Caramol Technology LLP, offers software products, APIs, and automated code-generation compute cycles.
- No Physical Shipping: We do not warehouse, package, or dispatch physical items. Freight costs, tracking numbers, and surface courier timelines are not applicable.
- Instant Digital Fulfillment: Upon successful authorization of your payment via our integrated gateways, your account tier, quota limits, and computing credits activate instantly (or within a maximum of 5 to 10 minutes under routine network synchronizations).
2. Exchange Policy
Because digital compute cycles, runtime instances, and AI API token allotments are non-tangible, consumable assets, we do not offer plan-to-plan or credit-to-credit exchanges once utilized or provisioned.
Users wishing to migrate to higher capacity limits or enterprise allocations can trigger an instantaneous tier upgrade straight from their unified billing settings dashboard.
3. Delivery Assistance
If an authorized charge settles successfully against your payment method but your dashboard account limits do not adjust automatically within 30 minutes, notify our team at [email protected]. Please attach your payment transaction reference ID for priority reconciliations.