1. Business Model Overview
Molbik AI, operated by Caramol Technology LLP, runs an autonomous software development platform. All services, AI API token usage, server compute cycles, and database instances operate on a strictly prepaid, quota-managed architecture.
2. Subscription Cancellation
Account administrators may terminate their recurring subscription tier at any time without punitive termination fees directly via account settings.
- Term Conclusion: Cancellations register for the subsequent cycle; recurring charges cease immediately upon request.
- Retained Access: You will retain full operational access to your account workspace, builds, and exported source code until the conclusion of your ongoing prepaid cycle.
- No Proration: Mid-month or partially utilized billing periods are not subject to pro-rata refunds.
3. Refund Eligibility Criteria
Because computational units and AI models consume non-recoverable third-party server resources upon generation, prepaid top-ups and subscriptions are generally non-refundable. Exceptions are restricted to:
4. Settlement Timelines
Upon approval of an eligible refund request by our risk and billing team, adjustments are posted to banking rails within 3 to 5 business days.
Final credits to your primary payment source typically appear within 5 to 7 business days, governed by your credit card issuer, bank, or UPI routing entity.
5. Dispute & Billing Inquiries
To request assistance or report disputed invoice items, email our accounting desk directly at [email protected] with the registered account email and checkout invoice number.